Filter cartridges are an essential feature of a Bestway Lay-Z-Spa pump as they filter out dirt and grime from the water in the hot tub to help keep it clean and healthy. They also prevent this dirt from getting into the pump and heater which could cause damage and reduce its lifespan.
Between each use and at least every 3 days you should remove the filters and give them a wash to clean this dirt off the filter. Every few weeks depending on intensity of use, old filters should be replaced with new ones (especially when they become harder and discoloured). The more often you use your Lay-Z-Spa the more often you should clean and replace your filters. Showering before using your hot tub can significantly help reduce theÊdeteriorationÊof your filter.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
The costs to arrange a return to us does vary depending on the product you ordered and we will inform you of the costs when we communicate with you to arrange the return with our couriers.
You should expect to receive your refund within 1-2 days of it being returned to us
We offer free shipping on most of our products to the majority of mainland postcodes.
Exceptions to this are postcodes in the Scottish Highlands such as AB37-38, AB41-56 and IV and on the mainland KW1-14, PA21-40, PH15-26, PH30-41, PH49-50 and KW1-14. Additional courier charges are from £20.00 depending on the item ordered and the destination postcode. Please call us on 01253 836594 for a quote before placing an order.
For all offshore postcodes ie. Northern Ireland, Republic of Ireland, Channel Islands, Isle of Man, Isle of Scilly, Isle of Wight and postcodes KA,KW,HS,IV,PA,PH,ZE and TR, please call 01253 836594 for a quote before placing an order.
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